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Terms & Conditions

Effective Date: 01.09.2025

Welcome to The CBD Healing Bar. These Terms and Conditions govern all bookings, treatments, services, and product purchases provided by Highly Enfused, trading as The CBD Healing Bar (“we,” “us,” “our”).

By booking an appointment, purchasing a product, or visiting our premises, you agree to these Terms. Please read them carefully before making a booking or purchase.

1. Business Details

  • Company Name: Highly Enfused t/a The CBD Healing Bar

  • Registered Address: Ability House, 121 Brooker Road, Waltham Abbey, EN9 1JH

  • Contact Email: info@cbdhealingbar.com

  • Phone Number: 0203 488 4733

2. Services Offered

We provide:

  • CBD-infused facials, therapies, and wellness treatments.

  • Consultations and personalized wellness plans.

  • Sale of handcrafted, organic CBD skincare products and wellness goods (sold in person only).

  • Gift vouchers for treatments and wellness services.

Our treatments are designed to promote relaxation and well-being and are complementary therapies — not a replacement for medical care or prescribed treatment.

3. Booking & Appointment Policy

  • Bookings can be made online, by phone, or in person.

  • All single-session bookings require a non-refundable deposit of £25 at the time of booking.

  • Deposits are strictly non-refundable but can be transferred to another date if 48 hours’ notice is provided (see Cancellation Policy below).

  • Gift vouchers must be used within their validity period (12 months from the date of issue).

4. Cancellation & Rescheduling Policy

To respect our clients and therapists’ time, the following rules apply:

  • 48-Hour Cancellation Notice:
    Clients must provide at least 48 hours’ notice for cancellations or rescheduling. Failure to do so will result in the session being charged in full.

  • No-Shows:
    If you fail to attend your appointment without prior notice, the session will be charged in full as a missed appointment.

  • Late Arrivals:
    If you are more than 10 minutes late, your session may be cancelled and charged in full to prevent delays for other clients.

5. Arrival Policy

  • Please arrive at least 5 minutes early to allow time to relax and prepare for your treatment.

  • Arriving late may result in a shorter session or cancellation without a refund.

6. Pre-Session Requirements

  • Clean Hands & Face:
    Please arrive with clean hands and a clean face.

    • If you are wearing makeup, a £5 makeup removal fee will be applied, and this will reduce your treatment time.

  • Comfortable Clothing:
    Wear comfortable attire that allows you to fully relax during your session.

7. Age Restrictions

  • Treatments:

    • CBD therapies are available to clients aged 3 and above, but anyone under 18 must be accompanied by a legal guardian, who will be required to sign a consent form.

  • Product Sales:

    • CBD products may only be purchased by clients aged 18 or over.

    • Proof of age may be required at the time of purchase.

8. Payment Terms

  • We accept cash and card payments (PayPal, SumUp, Wix).

  • A 2% card handling charge will be applied to all in-person card transactions.

  • Full payment for single sessions is due on the day of treatment.

  • Pre-payment is required for treatment packages at the time of booking.

9. Refund Policy

  • Treatments:

    • Deposits are non-refundable under any circumstances.

    • Refunds are not available for late cancellations, missed appointments, or no-shows.

  • Products:

    • Refunds are only available within 7 days of purchase and only if the product is unopened, unused, and in its original condition.

    • Products that are damaged or faulty will be replaced free of charge.

    • Products can only be purchased in person, not online.

10. Health & Safety

  • Clients must disclose allergies, medical conditions, and sensitivities before any treatment.

  • If you are feeling unwell, please reschedule your appointment to ensure the safety of our staff and other clients.

  • Treatments at The CBD Healing Bar are not a substitute for professional medical care. Always consult a medical professional for health concerns.

11. Behaviour & Conduct

  • Respectful Behaviour:
    We have a zero-tolerance policy for abusive or disrespectful behaviour towards our team or other clients.

    • Such behaviour will result in immediate termination of services and possible banning from our premises.

  • Mobile Devices:
    Please silence or switch off your mobile phone during treatments to maintain a calm environment.

12. Intellectual Property

All products, treatment names, descriptions, written content, branding, and images are the intellectual property of Highly Enfused t/a The CBD Healing Bar and are protected under UK copyright and intellectual property laws.

No part of our website, branding, or treatments may be copied, shared, or reproduced without prior written permission.

13. Liability Disclaimer

  • While we use the highest quality organic ingredients and safe practices, results may vary depending on individual skin types and health conditions.

  • We are not liable for allergic reactions, adverse effects, or injuries resulting from:

    • Failure to disclose accurate medical information or allergies.

    • External factors outside our control.

Our liability is limited to the cost of the treatment or product purchased.

14. Privacy & Data Protection

We are committed to protecting your privacy and complying with the UK GDPR and EU GDPR.

Please refer to our Privacy Policy [link to privacy policy page] for details on how we collect, store, and use your personal data.

15. Complaints Procedure

We value customer feedback and take complaints seriously.

  • To raise a complaint, please email info@cbdhealingbar.com within 48 hours of your treatment or purchase.

  • We aim to respond within 48 hours and will work to resolve the issue quickly and fairly.

16. Promotions & Special Offers

  • From time to time, we may run special offers, discounts, or promotions.

  • These are subject to availability and may be withdrawn at any time without notice.

  • Promotional offers cannot be combined unless explicitly stated.

  • Gift vouchers cannot be used in conjunction with special promotions unless otherwise specified.

17. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales and, where applicable, EU consumer protection laws.

Any disputes arising under these terms shall be subject to the exclusive jurisdiction of UK and European courts.

18. Updates to Terms

We reserve the right to update these Terms and Conditions at any time.
Any changes will be posted on our website, and continued use of our services will constitute acceptance of the updated terms.

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